Terms of Use

1. Who We Are

DALEAM WEB (“we”, “us”, “our”) provides shop and inventory management tools. Contact us via Contact.

2. Eligibility

You must have the legal capacity to enter contracts and the right to manage the business data you submit.

3. Accounts & Security

• Keep credentials confidential; you’re responsible for all activity under your account.
• Keep your information accurate and up to date.
• We may take reasonable steps to verify sign-in, prevent fraud, and protect accounts.

4. Acceptable Use

• No unlawful, harmful, or infringing content.
• No attempting to disrupt, bypass security, or reverse-engineer the Service.
• No violating privacy or intellectual-property rights.

5. Plans & Licensing Options

You may use the Service under one of the following models:

1. SaaS Subscription (Hosted) – You pay monthly or annually to access our hosted platform (includes hosting, backups, updates, and support per your plan).
2. Perpetual License (Buy-Out) – You purchase a one-time, non-transferable, perpetual license to use the DALEAM WEB software (the “Licensed Software”). Online Services & Maintenance (cloud hosting, backups, security patches, feature updates, and support) are billed separately as a recurring fee. If you stop paying this recurring fee, Online Services, updates, and support cease; your already-licensed on-premise/self-hosted software may continue to run, subject to your license terms.

Legacy Objective: We intend to keep DALEAM WEB viable long-term for our customers and our family business. These options and fees help sustain ongoing operations, security, and innovation.

6. Trials

• New employers/users may receive a 1-month free trial to load products and test features.
• We may assist setup at our discretion. If you request additional help, a service fee may apply.
• After the trial, the account transitions to a paid plan unless cancelled before the trial ends.

7. Fees, Taxes & Billing

• Current prices, billing cycles, and renewal terms are shown at checkout or in your account. Applicable taxes may be added.
• You authorize us or our processor to charge your chosen payment method. You’re responsible for keeping payment details current.
• For buy-out customers, the Online Services & Maintenance Fee is required to receive cloud hosting, backups, security fixes, feature updates, and support.
• We accept Mobile Money, Bank, and Skrill; upload proof of payment in your account portal (WhatsApp upload is supported but the portal is preferred for speed).
• We may change fees with at least 30 days’ notice before your next billing term.

8. Suspension for Non-Payment

• Payments are due on or before the 30th of each month (or your billing date).
• If payment fails, we’ll send reminders and provide a 5-day grace period. After the grace period, SaaS access may be suspended (locked) until payment is received.
• During suspension, you’ll have a read-only data export window of 7 days for downloads (where legally permissible).
• Perpetual License customers who stop paying Online Services & Maintenance will lose cloud features, updates, and support; their licensed on-premise copy may continue to run (if self-hosted), per the license terms.

9. Customization & Professional Services

Custom features, data migrations, training, and consulting are billed separately under statements of work.

10. Service Levels & Maintenance

• We target commercially reasonable uptime for SaaS. Planned maintenance will be announced where possible.
• Support tiers and response times are detailed in your plan. Critical issues get priority handling.

11. Intellectual Property

DALEAM WEB and all related content are owned by us or our licensors. SaaS subscribers receive a limited, revocable right to use the Service. Perpetual License customers receive a non-exclusive, non-transferable license to run the Licensed Software according to the license terms. No ownership is transferred to you.

12. Your Data

You retain rights to content you submit. You grant us a limited license to process your data to operate the Service. See our Privacy Policy.

13. Data Export & Deletion

• You can export business data from your account (formats may vary).
• Upon termination or written request, we will delete or anonymize personal data within a reasonable period, except where retention is required by law or to resolve disputes.

14. Third-Party Services

We integrate with third parties (e.g., hosting, payments, analytics). Their terms and privacy policies apply in addition to ours.

15. Disclaimers

The Service is provided “as is” and “as available.” We disclaim warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the maximum extent permitted by law, our total liability for claims arising out of or related to the Service will not exceed the amounts paid by you to us in the 12 months before the event giving rise to liability. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

17. Indemnity

You agree to indemnify and hold us harmless from claims arising from your unlawful use of the Service or your violation of these Terms.

18. Termination

We may suspend or terminate access for violations of these Terms, non-payment, or security/operational reasons. You may stop using the Service at any time. Sections intended to survive termination will continue to apply.

19. Changes

We may update these Terms; we’ll post the new version with a new “Last updated” date. If changes are material, we’ll provide advance notice where feasible. Continued use after changes means you accept them.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of our principal place of business unless otherwise required. Disputes will be resolved by good-faith negotiation; if unresolved, by mediation; and if still unresolved, by courts of competent jurisdiction. Nothing prevents either party from seeking urgent injunctive relief.