Privacy Policy

1. Information We Collect

• Account data: name, email, phone (optional), company/shop details.
• Usage data: pages/features used, device/browser info, IP-based approximate location, diagnostics, crash logs.
• Transaction data: invoices, payment references, subscription status (processed via secure third-party providers).
• Business content you submit: products, sales, staff, and customer records you store in the Service.
• Support content: messages, attachments, and feedback you send us.
• Cookies & similar: used to sign you in, remember preferences, and improve the Service.

2. How We Use Information

• To provide, maintain, and improve the Service (including performance, analytics, and troubleshooting).
• To secure accounts, prevent fraud/abuse, and protect the Service.
• To provide customer support and respond to requests.
• To process billing, subscription management, and service notifications.
• To comply with legal obligations and enforce our Terms.

3. Legal Bases

We process data based on contractual necessity, legitimate interests, consent (where required), and legal obligations.

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and improve the Service. You can control cookies in your browser; some features may not work properly if disabled.

5. Sharing Information

• Service providers (hosting, analytics, email/SMS, payment processing): bound by contracts and safeguards.
• Legal: where required by law or to protect rights, security, and safety.
• Business transfers: in a merger, acquisition, or asset sale, with notice where required.
• We do not sell your personal data.

6. Data Retention

We keep data as long as needed to provide the Service and meet legal obligations. Upon request or account closure, we will delete or anonymize personal data within a reasonable period, except where retention is required by law or to resolve disputes.

7. Security

• Transport encryption (TLS) for data in transit; hashed passwords; least-privilege access.
• Backups and audit logging on our hosted environment (where enabled for your plan).
• No method of storage or transmission is 100% secure; we use reasonable measures and practices.

8. International Transfers

Data may be processed in countries with different laws. We apply appropriate safeguards for transfers as required.

9. Your Rights

Depending on your location, you may request access, correction, deletion, export, or restriction of your personal data, or object to certain processing. Contact us to exercise your rights.

10. Notes for Employers, Trials & Payments

• Trials may be available for new accounts (typically 1 month unless stated otherwise).
• Premium subscriptions are due by the 30th (or your cycle date) to avoid suspension.
• DALEAM WEB is provided as a hosted subscription service and is not for sale as a perpetual/buy-out product.
• We accept Mobile Money, Bank, and Skrill. Please upload proof of payment via the portal (or WhatsApp if needed).

11. Children

The Service is not directed to children under the minimum legal age. We do not knowingly collect data from minors.

12. Changes

We may update this policy; we’ll post the new “Last updated” date. Continued use means you accept the revised policy.