Privacy Policy

1. Information We Collect

• Account data: name, email, phone number (optional), company/shop details, and login details.
• Usage data: pages and features used, browser/device details, approximate IP-based location, diagnostics, and crash logs.
• Transaction data: invoices, payment references, subscription status, and related billing records processed through secure third-party providers.
• Business content you submit: products, stock, sales, staff details, and customer-related records stored in the Service.
• Support content: messages, attachments, requests, and feedback sent to us.
• Cookies and similar technologies: used to sign you in, remember preferences, support essential functions, and improve the Service.

2. How We Use Information

• To provide, maintain, and improve the Service, including performance monitoring and troubleshooting.
• To secure accounts, prevent fraud or abuse, and protect the integrity of the Service.
• To provide customer support and respond to questions or requests.
• To process billing, subscriptions, payment verification, and service notifications.
• To comply with legal obligations and enforce our Terms and policies.

3. Legal Bases

Where applicable, we process personal data based on contractual necessity, legitimate interests, consent, and legal obligations.

4. Cookies & Similar Technologies

We use cookies and similar technologies to keep users signed in, remember preferences, improve user experience, support core site functions, and understand general usage patterns.

Cookies may be used for:

• Essential functionality: such as login sessions, access control, and core application features.
• Preference storage: such as remembering settings or cookie choices.
• Performance and analytics: where enabled, to understand how the site is used and improve it over time.

When you visit our site, you may see a cookie notice asking you to Accept or Reject non-essential cookie use. Your choice may be stored on your device so the banner does not appear every time you visit.

You can also control cookies through your browser settings. Please note that disabling essential cookies may affect login, saved preferences, or other important features of the Service.

5. Sharing Information

• Service providers: such as hosting, email/SMS delivery, payment processing, technical support, and analytics providers, subject to safeguards and contracts where applicable.
• Legal compliance: where disclosure is required by law or necessary to protect rights, safety, security, or the Service.
• Business transfers: if there is a merger, acquisition, or sale of assets, subject to appropriate notice where required.
• We do not sell your personal data.

6. Data Retention

We keep personal data for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

Upon request or account closure, we may delete or anonymize personal data within a reasonable period, except where retention is required by law or for legitimate operational reasons.

7. Security

• Use of transport encryption (such as TLS/HTTPS) for data in transit where supported.
• Reasonable access controls, hashed passwords, and least-privilege practices.
• Backups, monitoring, and audit-related controls where enabled by your environment or service plan.
• While we use reasonable safeguards, no method of storage or transmission is completely secure.

8. International Transfers

Your information may be stored or processed in countries different from your own. Where relevant, we apply reasonable safeguards for such transfers in line with applicable requirements.

9. Your Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, or export of your personal data. You may also withdraw consent where processing is based on consent. To make a request, please contact us.

10. Notes for Employers, Trials & Payments

• Trials may be available for new accounts, typically for 1 month unless otherwise stated.
• Premium subscriptions are due by the 30th or your applicable billing cycle date to avoid interruption.
• DALEAM WEB is provided as a hosted subscription service and is not sold as a perpetual buy-out product.
• We may accept Mobile Money, Bank, Skrill, and other supported payment methods. Proof of payment may be uploaded through the portal or shared through approved support channels where necessary.

11. Children

The Service is not directed to children below the minimum legal age. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date on this page. Continued use of the Service after changes take effect means you accept the revised policy.